There are over two billion Firstline Workers (also called frontline workers) globally who build vehicles, provide care to patients, run factories, deliver packages, grow food, construct buildings—and so much more. They are undeniably essential to the economy. However, as recently as a few years ago, this workforce was rarely considered in business decisions. In fact, research shows that while many organizations modernize and streamline operations, their Firstline Workers remain hampered by manual processes and a lack of digital tools, which hurt productivity, teamwork, and business success.

Read Harvard Business Review Analytic Services A C-Suite Blueprint for Empowering Firstline Workers to learn why tech advances in this sector are critical for these reasons:

• 90% of executives say digitally connected Firstline Workers will be a competitive differentiator in their industry over the next two years.